Our Story

We are a group of 420 and technology enthusiasts with a vision for an updated approach to smoke shop ecommerce. We have been buying glass for decades and we know all too well the foibles of the smoke shop customer experience. Our favorite shops of all time are the ones with a large variety of fairly priced products coupled with employees that are knowledgeable and passionate about what they sell. This is our way of creating that experience in the form of something that can be held in your hand and accessed at all times.

For the experience of a knowledgeable employee that is available 24/7 to teach, guide, and help you in the product discovery or customer service process, we built our chat assistant. Our chat assistant is more than just an AI chatbot, we have written hundreds of pages of custom responses based on how an actual product expert would talk to you. The AI side of it helps with getting in depth with product information and recommendations based on your input. 

The curation tool is the experience of having that knowledgeable employee sit with you and learn everything they need to know to recommend exactly what you’ll love and/or need. Whether you are brand new to these products or an experienced veteran, this tool will educate and guide you to informed purchases based on your exact style and needs so that you feel good about the products and confident in your decision to buy them. 

You may notice that we do not feature any product recommendations on our home page. While you do have the option to search by ‘most popular’ within the shop pages, we want to eliminate the habit of leading with popularity-based recommendations so that products will thrive based on their compatibility with our patrons. We believe that this is better for the patron because their purchase decision is based on being informed about and compatible with the product. We believe this is better for our vendors because as long as you make a quality product that the market demands it will thrive. If you were to ask us ‘Hey, what’s cool here?” we would say everything is cool here, tell us a bit about yourself and what your needs are and we’ll narrow it down. That is the spirit behind our features. We think the end result will be an informed and satisfied purchase. 

Our policies for customers and vendors are geared towards showing equal respect to both of them. 

For customers, we include shipping and package protection with every order. We say ‘included’ because for the most part we are able to take the cost entirely out of our own profit margins without increasing the base-retail cost of the item but there are circumstances that require us to increase the base-retail price just enough to be profitable. This will still typically result in a lower end-cost (final price including shipping and package protection) than that of the same product on another site. You’re getting everything included in the purchase and still paying less in most cases. We also include Norton shopping guarantee with every purchase. This comes with $10,000 of identity theft protection and $100 best price guarantee. This means that if you buy something that goes on sale within 30 days and the difference in price is $100 or less they will send you the difference so that you can get the sale price. If you buy a bong for $100 and it goes on sale for $75, you get $25 back. All claims must be filed within 30 days of purchase so keep that in mind. 

For vendors, we keep their prices reasonably close to their suggested retail value, we do not sell any un-approved knock-off products, we do not take a percentage of sales from independent artists, we do not charge independent artists to sell on our platform, and we integrate their products into tools that put them in front of their exact target demographics. 

We have nothing but love and respect for our vendors because they put so much heart and effort into creating things that can be anywhere from recreationally fun to medically therapeutic for the world. We have listened to many of their stories and felt the intent behind their products. This is a very special market unlike any that I know of and we are here to enhance and support the ecosystem of these products, their creators, and the people that love to buy them. We welcome your feedback and collaboration, please reach out to us at info@autobongs.com. If you are a vendor interested in selling with us we’d love to hear from you, please click here to begin the process.