FAQ

Q: What is Autobongs?
A: Autobongs is an online smoke shop marketplace where you can discover and purchase top-quality products from trusted vendors across the smoking and vaping industry. From glassware to vaporizers to accessories — all in one place. We features several tools to guide you to and through the shopping experience. If you are not familiar with our products, the curation tool and chat assistant will serve as your personal product experts that have all the time in the world to spend with you until you feel confident about your purchase. 

Q: Do you make the products you sell?
A: Not at this time. Autobongs partners with a network of independent, verified vendors who list and sell their products through our platform. We will be releasing our own innovative products over time. 

Q: What kind of products do you offer?
A: We offer a wide selection of products including:

BONGS

BUBBLERS

PIPES

DAB RIGS

VAPORIZERS

ACCESSORIES

with HOOKAHS and MUSHROOM GROW-TECH COMING SOON!

All products are intended for legal herbal use only. We do NOT sell any  tobacco, THC, CBD, Kratom, alkaloids, hemp, or mushroom spores. 

Ordering & Products

Q: How do I place an order?
A: Simply browse our site, add items to your cart, and proceed to checkout. You can order from multiple vendors in one transaction — we handle the rest.

Q: Are all products new and authentic?
A: Yes. All items are sold directly by verified vendors and must meet our authenticity and quality standards. We do not allow the sale of used items. We do not accept returns of used items either so you do not run the risk of receiving a used item. 

Q: Can I ask questions about specific products?
A: Absolutely! We have a product specialist chat assistant that you can talk to about anything related to our products. If there is something that it cannot answer, send us an email at info@autobongs.com. 

Shipping & Delivery

Q: Who ships my order — Autobongs or the vendors?
A: Orders are shipped directly by the vendor(s) you purchase from. If you order from multiple vendors, your items may arrive in separate packages.

Q: How long does shipping take?
A: Shipping times vary by vendor, but most orders arrive in 3-6 days. You’ll receive tracking info for each shipment in your email inbox. 

Q: Do you offer discreet shipping?
A: Yes. All orders are shipped in discreet, unmarked packaging to protect your privacy.

Q: Can I track my order?
A: Yes. Once your order ships, you'll be able to track your order via the Shopify Shop app. You will also receive email updates on the status of your order. 

Payments & Returns

Q: What payment methods do you accept?
A: We accept Visa, Mastercard, and American Express. Due to the nature of our products we do not accept PayPal, Stripe, or other secured payment services.

Q: Can I return a product?
A: Return policies may vary by vendor. In general, unused items in original packaging may be returnable within 30 days of delivery unless otherwise specified on the product page. Check the return policy on the product page or contact support for help. We do not accept returns of anything that has been opened or used in any way. 

Q: Who handles refunds or issues with my order?
A: Autobongs acts as the support hub. If there’s a problem with your order, reach out to support@autobongs.com and we’ll coordinate with the vendor to resolve it quickly.

Legal & Compliance

Q: Is it legal to buy from Autobongs?
A: All products are intended for legal herbal use only. You must be 21+ to purchase. It is your responsibility to ensure that products comply with local, state, and federal laws. 

Q: Do you verify age?
A: Yes. We use basic age verification at the site entry and we do not sell products that require a physical ID to be submitted.

Q: Do you sell THC or cannabis products?
A: No. Autobongs does not sell cannabis, THC products, or any controlled substances. We only sell legal devices and accessories.

For Vendors

Q: I’m a vendor. How can I sell on Autobongs?
A: We’re always looking to partner with reliable, high-quality brands. Visit our Vendor Signup Page or contact vendors@autobongs.com to get started.

📞 Support

Q: How can I contact customer service?
A: You can reach us at support@autobongs.com or through our Contact Page. We respond within 1 business day.